33 Operations Manager Smith

Available for over a year

Senior Operations Manager Joanne Smith gives the inquiry its first insight into the 999 control room. 344 calls were made to 999 on the night of the fire, many from residents unable to leave their flats because of fire heat or smoke. Joanne Smith tells the inquiry what guidance was given to residents who called the emergency services. Contact us via email: grenfellpodcast@bbc.co.uk